Alaska Airlines said Wednesday a global Microsoft Azure outage has disrupted several of its key systems, including its website and online check-in services.
The airline said the issue also affects Hawaiian Airlines and other companies that rely on Microsoft’s cloud-based platform.
“Long lines and frustration,” said Jamie from Tacoma, describing the scene at Seattle-Tacoma International Airport as Alaska Airlines passengers faced delays.
In a statement, Alaska said it is “working in coordination with our technology partners” to restore service as quickly as possible.
Alaska Airlines passengers experienced long waits and anxiety as they scrambled to get boarding passes printed due to the inability to check in online.
Marti, a passenger flying to Tucson, reported being in line for about an hour and a half, expressing concern over potentially missing her flight.
This marks the second outage problem for Alaska Airlines in a week, with a spokesperson attributing the issue to the global Microsoft Azure outage.
Cyber experts, like Dave Henderson, CEO of Cyber Steams, emphasize the need for robust systems to manage complex operations, noting the ripple effects such outages can cause.
Alaska is advising passengers to arrive early and see an airport agent for a boarding pass while systems remain down.
The airline also asked customers to “allow for some extra time in the lobby” as staff members assist travelers manually.
Alaska apologized for the inconvenience, thanking customers for their patience “as we navigate this issue.”
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